Future of the Profession

A forward-looking initiative to design a stronger, healthier, and more sustainable campus housing profession.


Privacy Policy

Who we are


This policy’s purpose is to ensure privacy standards of the Association of College and Housing Officers-International (ACUHO-I) and the Association of College and Housing Officers-International Research and Educational Foundation (ACUHO-I Foundation) being utilized as information is collected through engagement interactions with organizations and individuals during the normal course of business.

Policy Summary

This policy represents the privacy policy as stated online and in paper form.

Policy and Procedure

ACUHO-I and the ACUHO-I Foundation collects information from customers when registering through online services, placing an order, subscribing to newsletters and online communities, taking an online course, or completing and submitting a web form. ACUHO-I and the ACUHO-I Foundation requires all its employees and contractors to respect users’ privacy and protect personally identifiable information regardless of the form and system in which it is kept.

When ordering or registering, as appropriate, information is requested such as name, email address, mailing address, phone number and credit card information. Users should not be encouraged to submit sensitive, personally identifiable information, such as social security numbers, drivers’ license numbers, or medical information through online forms or in user profiles used in conjunction with ACUHO-I or ACUHO-I Foundation provided services.

Generic, internet-user information may also be obtained by, but not limited to, the following methods.

  • Internet protocol address of the individual computer (or proxy server) making the request,
  • Type of internet browser or computer operating system being used,
  • Date and time of website access,
  • Web pages visited on ACUHO-I website or ACUHO-I Foundation pages, and
  • Internet address of the website visited before ACUHO-I’s site.

Information collected by ACUHO-I and ACUHO-I Foundation may be used in any of the following ways, during its course of business:

  • To personalize the user’s experience
  • To help better respond to individual user needs
  • To improve ACUHO-I’s website and systems
  • To improve customer service
  • To process transactions
  • To administer a contest, promotion, survey or other online feature
  • To send periodic emails
  • To share or sell information with third parties for marketing or other purposes without consent
  • To comply with any and all laws
  • To collect and share information in collaboration with ACUHO-I and the ACUHO-I Foundation partners and research institutions whereby the advancement of the campus housing profession may benefit

ACUHO-I and the ACUHO-I Foundation have implemented a variety of security measures to maintain the safety of personal information such as but not limited to:

  • Usage of secure servers and authentication gateways
  • All supplied sensitive/credit card information is transmitted via Secure Socket Layer (SSL), HTTPS encryption, and firewall technology and then encrypted through payment gateway providers’ only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. In addition, ACUHO-I and the ACUHO-I foundation maintain a Payment Card Industry Data Security Stands (PCI-DSS) certification.
  • After a transaction, private information (credit cards, social security numbers, financials, etc.) are not stored on our association or foundation owned servers.
  • Personal information will be retained for as long as ACUHO-I and ACUHO-I Foundation need it to provide services to users, and or as long as may be legally required by IRS regulations. Users may request the deletion of personal information from ACUHO-I and ACUHO-I Foundation services, with the realization that personal information may be retained, in order to comply with the law, protect rights, resolve disputes, or enforce agreements.
  • Information submitted or shared through online services and communications may be transferred to countries other than where a user lives, such as servers located in the United States of America.

Cookies are small files that a site or service provider transfers to a computer’s hard drive through a web browser (if the user allows) that enables the sites or service providers systems to recognize browser activity and capture and share specific information between systems.

  • Among use cases included in ACUHO-I and ACUHO-I Foundation systems, cookies are used to remember and process identity and account status information between systems, keep information secure, and compile aggregate data about site traffic and site interactions so that the user experience continues to improve and keep pace with evolving technologies and user experiences.
  • It is understood that users have their own ability (client-side) to disable or be notified about cookie utilization and that turning cookie usage off will cause some online services to not function properly or as expected.

ACUHO-I or ACUHO-I Foundation may occasionally include or offer third party products through its website and online communications. These third party sites have separate and independent privacy policies. Therefore, ACUHO-I and the ACUHO-I foundation have no responsibility or liability for the content and activities of these linked sites. Additionally, ACUHO-I And the ACUHO-I Foundation seek to protect the integrity of its online services and welcome user experience feedback.

In the collection of information, ACUHO-I and ACUHO-I Foundation are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as information is not collected from anyone under 13 years of age. The website, products and services offered are all directed to people who are at least 13 years of age or older.

It is understood that by using ACUHO-I and ACUHO-I Foundation online or computing services, users give their consent to this privacy policy.

Questions about the privacy policy raised by users should be addressed to the ACUHO-I home office at 1445 Summit Street, Columbus, OH 43201, via email at office@acuho-i.org, or via phone at +1 614.292.0099.

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