“The well-being of our full-time live-in staff is paramount to building a thriving residential community,”

Mary DeNiro, ACUHO-I CEO

Full-time, live-in professional staff average 10 weeks (about two-and-a-half months) of on-call time each academic year. This finding is part of the 2024 Campus Housing Index, an annual benchmarking survey conducted by The Association of College and University Housing Officers – International (ACUHO-I).

The full report explores live-in professional staff well-being through examining on-call requirements and crisis response experiences during the previous academic year. “The well-being of our full-time live-in staff is paramount to building a thriving residential community,” said Mary DeNiro, ACUHO-I CEO. “This new report sheds light on their unique experiences and underscores the importance of creating supportive environments and offering resources that empower them to flourish.”

Other findings include:

  • On-call information: Provides an overview of on-call requirements at U.S. institutions, including differences by region and enrollment size.
  • Crisis situations: This section lists the types of crisis situations responded to by live-in professional staff and the frequency of the response for selected crisis situations.


ACUHO-I is the leading association for campus housing and residence life staff members, with more than 17,000 professionals representing 3.2 million on-campus student residents from around the globe. ACUHO-I offers educational events, authoritative publications, and credible data and research that demonstrates the positive effect that campus housing and residence life have on student recruitment, retention, growth, and achievement.

About the Campus Housing Index

The Campus Housing Index (CHI) is a data benchmarking tool that allows campus-based professionals to compare their operations against customized groups of similar campuses. Data collection occurs each year; institutions that complete at least 50% of the questions receive free access to the results the following year. Premium subscriptions are also available for purchase. More details about the CHI are available at https://www.acuho-i.org/campus-housing-index.